Frequently Asked Questions

Log in to your account in nykdbynykaa.com and go to the My Orders section to access your order history. If you are a Guest User, fill in your order details in the Track Your Order page.

To track shipped orders, we provide AWB (Airway Bill no.) with the carrier name. You can track your order on the carrier's website using the AWB number given to you. The AWB numbers may sometimes take upto 48 hours from the date of dispatch to become trackable on the carrier’s website. For further help, you can always reach out to us through Call/ Email 

No, we don't have any minimum order requirement. But shipping charges will apply based on order value.

You can cancel your order before it is shipped from our warehouse. Log in to your account in nykdbynykaa.com and go to the My Orders section to access your order history and cancel the order. If you are a Guest User, fill in your order details in the Track Your Order page.

In a few cases, it may take up to 24 hours to mark the order as delivered. Please wait for 24 hours after delivery. In case, it is more than 24 hours since delivery and the order status is still not 'delivered', please contact us at contactus@nykdbynykaa.com

You can return/exchange your order within 07 days of its delivery. Please follow these steps to return order:

1. Click on https://nykdbynykaa.clickpost.ai/return-exchange - enter your order number without a hashtag (For Example: 12345) and the phone number without a '0' at the start (For Example: 1234567890). Once the return request is placed we will make sure that this is processed on priority.

There are 4 reasons due to which return/exchange option is not available on website:

1. If your order is not marked delivered. The return/exchange request can be taken only after the order status is marked as 'Delivered' by our courier partner. In a few cases, it may take up to 24 hours to mark the order as delivered. In case, it is more than 24 hours since delivery and the return/exchange option is still unavailable, please contact us at contactus@nykdbynykaa.com.

2. You can return/exchange your order within 07 days of its delivery. The return/exchange option is withdrawn once the 07 days period has passed since delivery.

3. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or opened packs of multi-pieces sets that include panties.

4. Accessories (including but not limited to Body tape, Push-up inserts, Bra extenders, Bra butterflies, Racer back clips, Straps, Shoe liners and Panties) are not eligible for returns or exchanges.

We will send a confirmation email and SMS once your return order has been picked up and when it is received at our warehouse. In case of exchange request you are intimated again via SMS and email when new items are dispatched to you. In case of refund an email is sent when the refund is processed from our end. It may take up to 48 hours for it to reflect in your account.

1. Visit on My account section on our website and raise a return/exchange request and keep the product ready with all tags attached. 

2. Also, enclose any NYKD By Nykaa collectible gift items or any other free gift items (such as brastraps/camisoles/ cosmetics/Panties/ additional bras etc) you received with your order under various promotions.

3. Please note that returns/exchanges cannot be processed if any of the items including returned gift items are found to be in used or damaged conditions or with tags missing. or if any of the accompanying gift items are missing.

Tax may vary depending on factors like the city where the order would be shipped to and price of products.

If any order is returned, the GST amount will be refunded. However, Shipping charges will be non-refundable.

If any order is cancelled before it is shipped, the GST amount and shipping charges will be refunded.

1. For reasons including hygiene, we do not accept return/exchange of briefs, panties, or shape wear panties, or an opened box of a multi-piece set that includes panties.

2. Cash cannot be claimed against gift cards and gift wraps.

3. No item that has been sold as part of a multipack can be returned/exchanged as an individual item.

4. Certain sale events or offers will not be covered under our standard return/exchange policies. Their terms will be defined and mentioned separately.

5. Once we receive a returned parcel, we reserve the right to refuse the return/exchange of items that show visible signs of having been worn, washed or soiled or are incomplete.

6. The gift items received by you can not be exchanged.

1. Wrong product delivered

2. Expired product delivered

3. Damaged product delivered – Physical damage/ tampered product or packaging

1. Opened/ used/ altered products.

2. Original packaging (mono cartons, labels, etc.) missing.

3. The return/exchange request is generated after 07 days from the date of delivery.

Membership to NYKD By Nykaa is free and you also can use the coupon ‘NEW10’ while checking out and avail 10% discount.

You can pay in INR while making a purchase

In case you choose to pay by credit or debit card or net banking, immediate deduction will take place. If you choose to pay by cash, you can do so at the time of delivery.

Tax may vary depending on factors like the city where the order would be shipped to and price of products.

If any order is returned, the GST amount will be refunded. However, Shipping charges will be non-refundable.

If any order is cancelled before it is shipped, the GST amount and shipping charges will be refunded.

There are three modes of refund:
1. Store Credit – If you choose this option, the amount is given to you in the form of coupon immediately and can be used for seamless shopping 

2. Back to Source – In this case, the money will be refunded to the payment mode that was used to place the order.

3. Bank Account – In this case, the money will be refunded to the Bank Account for which we will collect details like Account holder’s name, Account number, Bank Name, Branch Name and IFSC code.

All of the above processes will be initiated once the items are picked by our courier partner and this will take 3-7 business days. P.S: All of the above gets acted upon receipt of items back in our warehouse in mandated condition.

1.If you opt for having your money as Store Credit, it will be transferred immediately to you in the form of a coupon2.If you opt for having the money transferred back to the source of the transaction or a particular bank account, it may take up to 2-3 business days to process the refund.

Tax may vary depending on factors like the city where the order would be shipped to and price of products.

If any order is returned, the GST amount will be refunded. However, Shipping charges will be non-refundable.

If any order is cancelled before it is shipped, the GST amount and shipping charges will be refunded.

1. The value of the refunded amount will be equal to the final amount paid by you (after discounts) at the time of purchase.

2. In cases where customer has arranged the return at their cost, we will add Rs 100 to the refund amount. Courier return charges of upto Rs 100 will be added to the refundable amount. The customer will be required to send us the courier receipt. The management reserves the rights to deny this amount.

3. If you received any of the gift items with your order, please return them as well for full refund. Should you choose to keep the gift items, a nominal charge per gift item will be deducted from the refund amount. This deductible amount will be mentioned on your invoice.

If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded back to you. However, shipping charges are non-refundable and hence shall not be refunded.

1. Please login nykdbynykaa.com/ and choose the product/s you wish to purchase and add it to the Cart. 

2. While checking out, you will get a field named ‘Gift card or discount code’ - you need to enter the store credit code in the respective field.

3. Your Store Credit has one year expiry & can be adjusted against your next purchase.

NYKD By Nykaa provides free shipping on orders above INR 799 & above and will attract a shipping charge of INR 75 on orders below INR 799.

We understand the pain of anticipation! Hence, we try to ship majority orders out of our warehouse within 24 hours of order confirmation. However, each location has a different delivery time frame committed by the courier partner. You can check the expected time through Track my order in My account section 

We use several national courier services to deliver your order to your door steps.

No, we do not ship NYKD By Nykaa’s collection internationally as of now.

Important Notes

1. In the unlikely event, we are unable to deliver any item in your order, be assured that you will not be charged for that item in case of Cash on Delivery payment, or the full amount charged for the item will be refunded in case of online payments.

2. In the unlikely event that we are not able to ship your order completely within 15 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded to your bank account or Store Credit as per your convenience. If you believe that the packaging is tampered with or damaged, please refuse to take delivery of the package, and ,mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

NYKD By Nykaa loves to pamper its customers so we run various promotions where you can get various gifts (such as bra straps/camisoles/ cosmetics/ additional panties or bras etc) along with your purchases.

The gifts added to order are mentioned on your cart while checking out.

No, the gift items cannot be exchanged.

In case you are returning any of your ordered products, return the gift items too you received with your order. Please note that returns cannot be processed if any of the items including returned gift items are found to be in used or damaged conditions or with tags missing.

We do not accept exchange of gift items sent with orders.

Contact us from Monday to Saturday between 10:00 am to 19:00 pm at:

Phone number : 1800 266 6890

Email us at contactus@nykdbynykaa.com